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Forgotten login details? The best way to make a refund is to return the balance to the payer’s Parent Account. This means that the money is back with the payer and they can decide what they want to do, either keep it in there to pay for other items for any of the children linked to their account, or make a withdrawal. Refunds to a Parent Account are free of charge.

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Monday 27.04.2020 Update to all Parents/Carers **Free School Meals** The weekly vouchers of £15 you should have received are for W/C the 6th and 13th April. The vouchers for W/C 20th April and Refunds / Transfers to other siblings. Parents / carers can request a dinner money account refund or a transfer of a balance to another sibling in school e.g. if their child is leaving school by contacting the school finance office. Please note refunds are returned to your ‘Parent Account’ on ParentPay. ParentPay has to receive your funds before the refund can be processed in your ParentPay Manager login. Due to the increased demand, schools must allow up to 48 hours after we receive ParentPay have also put in place additional measures to deal with the current high volume of refunds nationally which has slowed the refund process and they are not able to do a mass refund of balances on our behalf at this time, so each refund has to be processed manually.

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In rare cases, where this is not possible, we will arrange for an alternative method of payment such as posting a cheque to your home address. “Refund” the process by which you cancel all or part of a Parent Payment for a Payment Item, via the ParentPay Product, the result of which is the nominated Refund Transaction Value is deducted from the Payment Item balance ParentPay wanted to help schools with an easier way to process refunds to parents in cash based families, or those that had previously paid in cash. ParentPay also wanted to reduce the administrative burden on their finance team, in supporting parents wishing to make withdrawals from their ParentPay Account where there is not a valid bank card that can be refunded against.

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Parentpay refund

ParentPay began the process of returning all unspent balances to your ParentPay parent account. They are doing this automatically and so there is no need to make individual requests. Once any unspent funds have been returned to your ParentPay Parent Account, you can then make a withdrawal. A link is below. ParentPay Refunds. 16 July 2020. Parent Pay Refunds Update.

Parentpay refund

Any queries you may have, whether in relation to a payment or otherwise, please discuss with us rather than ParentMail as they will be unable to assist directly. Licence restrictions. You agree that you will: ParentPay refund/withdrawal quirks!
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Parentpay refund

Enter the amount of the refund. In some cases, this can be a partial refund, perhaps if the ordered item was damaged. Click the Refund button. “Refund” the process by which you cancel all or part of a Parent Payment for a Payment Item, via the ParentPay Product, the result of which is the nominated Refund Transaction Value is deducted from the Payment Item balance ParentPay responded to say the withdrawal requests were 30 times higher than normal since the start of the COVID-19 pandemic began in March. However, the company insisted that most refunds were ParentPay Refunds.

Add interest and bank charges made by the bank. Any refunds from school will be credited to your Parent Account which parents can use for other payment items or they may withdraw the funds. How to Pay for Other Items – Credit or Debit Card.
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ParentPay Refunds; 16 July 2020. Parent Pay Refunds Update 16 th July 2020 . We have now processed all refunds of dinner money back to Parent Accounts. Disgraceful, fraudulent service. I’m closing my account and pursuing both the school and parentpay for a full refund of ALL of the payments I’ve paid into the service. Receipts are never issued, which under UK law is a legal requirement, if requested at the time of purchase.